Question 1

How does Energy Pro make money?

Accepted Answer

Like most energy brokers, we earn a commission from the supplier you switch to. This is built into your unit rate and does not add to your bill beyond what you would pay going direct.

Question 2

Can you help if I'm already in a contract?

Accepted Answer

Yes. We can review your current contract, advise on early exit options, and use advanced procurement to lock in better rates ahead of your renewal date so you never get caught out.

Question 3

What is a Letter of Authority (LOA)?

Accepted Answer

An LOA is a simple document that gives us permission to approach suppliers on your behalf. Without it, suppliers cannot legally share pricing with us. We make the process as straightforward as possible.

Question 4

How long does switching take?

Accepted Answer

Most switches complete within 28 days, though this can vary by supplier. We manage the entire process and keep you updated at every stage.

Question 5

Do you cover gas and electricity?

Accepted Answer

Yes, both gas and electricity, as well as water, waste, and telecoms if needed. We can manage all your business utilities under one roof.

Question 6

What size businesses do you work with?

Accepted Answer

From sole traders spending £5,000 a year on energy to large multinationals with complex multi-site requirements. Our service scales to suit.

Question 7

Is it really free to use your service?

Accepted Answer

For the vast majority of businesses, yes. We do not charge you directly. We are transparent about how we earn our commission and this is always disclosed before you sign anything.

Question 8

What happens when my contract is due for renewal?

Accepted Answer

We contact you well in advance, monitor the market for the best moment to switch, and handle the entire renewal process. You will never be rolled onto an expensive out-of-contract rate on our watch.

Questions we get asked the most

Frequently asked questions